Business Continuity Services for total data protection

Business Continuity

After consulting with many business owners, I realized that when software experts mention the words “business disaster” or “disaster recovery”, many people are thinking of natural phenomena, or weather events, such as floods, hurricanes, fires, ice storms, earthquakes, tsunamis, windstorms, and so on. Of course these disasters can affect a business, and they can have devastating repercussions, such as extended downtime, property damage, even loss of revenue and more. The probability, however, of such meteorological events is much lower than that of man-made technological events.

stopping time QBR

Technological and human disasters, including equipment failures, software malfunctions, user errors, security breaches, etc., can also have devastating effects on a company’s operations, resulting in downtime, lost data, lost productivity, lost expenses and more. One hour of downtime can cost companies thousands of dollars for small businesses and hundreds of thousands of dollars for large companies! It is essential to know your maximum downtime (RTO Recovery Time Objective) for your company. How long can you stop and survive? If your RTO is in seconds or minutes, it’s best to make sure you have a business continuity solution with off-site data storage.

Many companies, without a Business Continuity and a disaster recovery plan, many companies fail to recover from disasters. So, before you think to yourself, “we have great weather here or we almost never have power outages, why should I pay for a Business Continuity ?” – remember that your business is more likely to fall victim to ransomware, have an employee accidentally delete an important file or deal with a failing server. No matter how sudden and disastrous the event, you want to be protected. Ask yourself: is my company’s data worth the risk? You may have made it through the last 10 years without a disaster, but can you really guarantee that the next 10 will also be crisis-free? Your employees are human, they can make mistakes.

Ransomware attackers don’t care who you are or how big your company is, they attack everyone. We can never be too sure when a server will fail. There are no certainties, which is why it’s important to have a disaster recovery plan and a Business Continuity Service to guarantee TOTAL data protection, so you can get up and running quickly and easily. It’s not worth risking your company’s reputation and operations.

In our previous blog , we mentioned the term “data assurance”. This is how our customers see their Business Continuity Solution and service. They see it as an insurance policy in place to protect their company’s most important asset – their data! Companies are increasingly willing to pay a monthly fee for Business Continuity Services to ensure that their data is 100% protected and easily recoverable.

There’s no point in simply backing up your data only to find that after a disaster it takes DAYS to recover everything! Now that companies are using comprehensive management systems rather than keeping important information on paper, they are realizing the need for such a backup solution. They are also relying less on those outdated and obsolete tapes and drives to back up their data, and more on hybrid cloud backup.

Lately, we’ve been hearing a lot about “Ransomware”. This type of security breach is currently a big problem for companies, and even individuals, all over the world. The probability of a company suffering a ransomware attack is very high.

In 2016, the US and Canada jointly issued an alert, warning businesses and individuals of “the recent increase in extortion attacks that infect computers with viruses known as ransomware.” This virus not only encrypts a company’s data, but also demands payment to unlock it (Reuters, 2016).

The alert informed people that some of the consequences of ransomware attacks include “loss of information, disruption of current operations, expenses to restore access to company systems and damage to corporate reputation”. Governments have also discouraged victims from paying the pirates, since paying the ransom does not guarantee the release of their files. All it guarantees is that the pirate receives the money and, in some cases, their bank details. (Reuters, 2016)

Ransomware continues to dominate in 2017, with small and larger companies still paying millions of dollars to unlock their encrypted.

There are many ways in which a company can fall victim to a cyber attack. The most common are when computer users click on the wrong link or download an encrypted attachment. Other adulterations include spinning, baiting and heeling.

It’s important to understand why total data protection is essential in today’s business world. Businesses are now run and managed with software systems, so it’s important to ensure that there are no service interruptions in the event of the unexpected. Companies need to protect themselves not only against natural disasters, but also against man-made technological events, which are far more likely to occur.

Reduce your risks with a Business Continuity solution and a solid disaster recovery plan. Contact us today!

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The Dangers of Ransomware & How To Overcome A Cyber Attack

YOUR FILES ARE ENCRYPTED! To decrypt your files you need to obtain the private key. To obtain the private key, you need to pay 300 USD.

Any attempt to remove or damage this software will lead to the immediate destruction of the private key by server.

MalwareThis message is one that no business owner wants to see pop up on their office computer screen. Ransomware – a nasty and costly virus (or malware) that locks down computers and encrypts data until money (or a ransom) is sent – is not going anywhere. In fact, it seems to be such an epidemic these days as there are new malwares popping up and more victims paying up, which includes individuals, small and large organizations, hospitals, universities, government agencies and more.

Our team of IT experts has already seen and helped businesses recover from ransomware and other malware attacks and in fact, we’ve recently been hit as well. What has saved us and our customers from incurring high and sometimes damaging costs is the fact that we were all well prepared for such an incident. (Read our previous blog called “Ransomware Detected”)

How? Let me further explain about the costs that businesses can incur from ransomware and what to do to recover easily and quickly from this cyberattack.

First and foremost, it’s important to know that anyone can get hit by ransomware. It is not only large, successful organizations or government agencies. It can be small businesses or individuals. Secondly, it’s criticial that business owners get rid of the thought that “it won’t happen to me or my business – ransomware has been around for years and I’ve never had an incident like that”. This is such a dangerous thought. It may never have happened before but it doesn’t mean that it can’t happen in the future. Cyber criminals are only getting smarter and more powerful. Ransomware has become a billion dollar industry, where about 4,000 cyberattacks are launched every single day (Globe and Mail, May 2017)

Unfortunately, even if managers or IT departments do their best to educate their employees on malware and how to identify suspicious emails, links or attachments, we should never take the chance that one bad email won’t slip through. Ransomware can halt business operations immediately and this is very dangerous. Over the last couple of years, on average, ransomware has cost small businesses over $100,000 per attack due to downtime (some companies have been hit more than once in the span of a few months!!). Most people think that the ransom ($) is the biggest cost that comes from a ransomware attack. However, there are a lot more damages that can be incurred, such as;

  1. Loss of revenue due to downtime
  2. Lost customers and damaged reputation
  3. Loss of productivity
  4. The cost of hiring IT experts to restore your systems in the days following an attack
  5. Data loss (!!)

So, even if the ransom is paid rather quickly, it could still take up to a week or more to remove the infection from your systems and get back up and running. (Do you know how much money your company will lose if you are down for a week?) One law firm in the U.S. suffered 3 months of downtime while their systems remained locked! Most smaller companies would not survive this. On top of all of this, companies may never be able to retrieve some of their sensitive business data.

Therefore, the downtime and data loss that companies suffer are two of the biggest threats to a company if attacked by ransomware or any malware. What’s also important to note is that even though the original ransom may be a measly $300 USD, cyber criminals have no morals and can increase this amount at any time and for any reason. For example, hospitals and universities hold highly sensitive information. Cybercriminals are aware that they would pay anything to retrieve their data. Their ransoms are known to be in the thousands – some stories have reported ransoms of $20,000. What’s worse is that if they see how quickly a company pays up the first time they get hit, if they get hit a second time the amount will increase exponentially. It’s a dangerous game and it’s not one any business owner would want to play.

What’s worse, is that most recently, the FBI has urged companies NOT to pay the ransom if their computers get infected. “Paying a ransom doesn’t guarantee an organization that it will get its data back – we’ve seen cases where organizations never got a decryption key after having paid the ransom”, said FBI Cyber Division Assistant Director James Trainor.” (CNN, July 2017)

The Business Continuity Solution to Ransomware

The BEST way to protect your data and company from this type of attack is to implement a Business Continuity and Disaster Recovery plan and software solution, like QBR, paired with educating your employees. They need to know what to look out for; how to identify suspicious emails, attachments and links and once identified to report them to their IT team right away. If anything should occur, the IT team will have a plan of action ready and will deploy a bare metal restore to remove all traces of the virus and go back in time. Depending on how often you chose to backup your data, all that may be lost is an hour or so of data. After that, everything can be back to normal and operations can continue as if nothing ever happened.

Therefore, implementing a Business Continuity solution like QBR truly is a small price to pay to ensure that your data is safe and your company can survive a Ransomware attack, without incurring downtime. Our customers view this service as their insurance policy instead of an added cost to their business. They would rather pay a monthly service to protect their data than take the risk of getting hit by a malware and having to incur major damages.

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Ransomware Detected!

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What To Do To Improve Efficiency If Your Teams are Still Using Excel Spreadsheets and Emails

office-toolsIt’s not uncommon to find large and small companies either using multiple separate systems or using Excel Spreadsheets and emails to run the business. Most likely, what you’ll find at these companies are employees relying heavily on their emails to track and manage important files and information, miscommunication between departments, inaccurate and outdated data being shared, and more inefficiencies.

As per our previous blog on the “Dangers of Running a Business solely on Microsoft Office tools”, companies are likely to experience the following if they rely heavily on Excel spreadsheets and other Microsoft Office tools;

  • Data loss and corruption; Spreadsheets are known to become unstable the more information is added to them.
  • Typos and other errors; Sometimes, small typo errors can be difficult to catch but in the long run can cause major problems and headaches.
  • In most cases, these spreadsheets are being shared between various departments. What can happen is that various versions of the same file can be passed around and saved by each department. At this time, different information is travelling from person to person, which can also cause serious problems in the future.

We do realize, however, that change is not always easy for employees and for management in any company and implementing new processes or procedures and implementing new systems is difficult and time consuming. However, change is also inevitable. The business world is constantly evolving and companies should always be ready to adapt in a moment’s notice. So, before getting overwhelmed by the costs involved or the time and effort involved in this finding solutions to current inefficiencies at your business and implementing those solutions, think about the benefits and cost and time savings in the future.

What are your next steps?

Once management understands or realizes their main challenges and problems, it’s now time to gather all your key employees, from each department and write down their processes and day-to-day tasks. This not only allows management to fully understand what their teams are doing and how they are doing it, but also to help properly document important processes.

Next, it’s a great idea to share this documentation with the whole management team, business consultants, IT consultants and top department heads and determine if teams are working with the best and most efficient processes. If not, now is the time to go through each process and find solutions to challenges and better ways of doing things. In many cases, simply by implementing one system for all departments, like a complete ERP solution, with specific rights and permissions can solve a whole lot of headaches and improve efficiency right from the get-go.

In this case, with ONE software system, using ONE database, all employees will have access to important, accurate information. No need to go through hundreds of emails per day or find the latest Excel spreadsheets to find information related to products, sales, etc. This saves a lot of time, effort and critical mistakes!

So, if you are looking to increase data accessibility and visibility, reduce errors, increase efficiency and improve communication company-wide, contact our consultants today!

 

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User Training: The Key To Unlocking The Benefits of A Software System

End User Training During Software ImplementationFor many business owners or managers, making the decision to implement a new software system is a difficult one to make. Oftentimes, the changes and risks that come with a software implementation can discourage those business managers who are looking to streamline their company’s processes and improve overall efficiency with a new system. There’s a ton of information out there on the advantages of using an efficient, up-to-date ERP system but not that much on how to properly handle an implementation phase. No Software Provider wants to scare their clients right from the get-go but this is definitely the wrong approach. By not educating the new software users and providing all the necessary information right from the start, all parties will suffer during the implementation phase.

Therefore, to begin with, it’s important to know the possible risks involved in such a project. This can include failure, user resistance, employee stress and anxiety, improper use of the system, misunderstandings, problems, doubts, fear of change etc. In order to ensure that these risks are eliminated or reduced, end user training is definitely required. These trainings will provide employees (or end users) with the right amount of attention and skills needed to help them acclimate to new processes (that have been changed by the new system implementation) as well as to the new system itself.

You can begin by creating a training plan then scheduling it accordingly, by department or simply by department heads and managers. Trainings can be given either in small groups or on a one-on-one basis. Documentation of course will also be provided to ensure that employees can easily access a “how-to” guide on using the system.

Once these trainings are underway, its advantages will be quite evident since trainings can alleviate stress, combat fears, bring acceptance to the system, reduce system errors and misunderstandings. Bottom line, when software users are properly educated on new functionality and processes, it’s a WIN-WIN for everyone! The trainings will teach end users the necessary skills needed to prevent problems and to use the system in the most efficient way possible. Individual performance will improve thus increasing productivity. Business managers will be happy as well as Software Providers.

As a Software Provider, our team truly understands just how important it is to pay attention to the USERS (or employees) and their needs during an implementation phase, rather than on solely the system itself. We realize how difficult this time may be for some people, especially if they have been used to working with the same processes and systems for years and have developed habits and routines in their workplace. Introducing a new software management system, with new processes, can disrupt their work life and this most definitely can cause stress and fear.

As a complete ERP software implementation can typically take about 12 months, it’s important that during this time, everyone is working together, as a team, for a successful and smooth phase. No surprises or headaches!

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How to solve EDI integration challenges with Oracle’s JD Edwards

JD Edwards, or JDE, is an Enterprise Resource Planning (ERP) system by Oracle. There are currently two editions, JDE Enterprise One or JD Edwards World. In many ways, this ERP solution is great for corporate-level enterprises, as it offers many tools and connectors for data integration. One key challenge, however, that companies using a JDE system, no matter its edition, are faced with is the lack of ease for EDI integration within the system. Currently, there is no out-of-the-box integrated EDI solution or connector that would make this process easy, quick and seamless.

JDE EDI integration

Our team has encountered many companies struggling with this inefficiency. As we are not JDE experts, but instead EDI integration experts, we’ve teamed up with our partners at Magic Software Enterprises, who have worked in the JDE world for many years. By leveraging our combined expertise, teamwork and solutions (which will be mentioned below), JDE users can have an EDI integration project that is efficient, successful and within budget.

Therefore, how do we help companies overcome common EDI challenges with their JD Edwards system? By using our popular EDI2XML services, along with Magic Software’s powerful business integration platform called Magic xpi & certified JDE adaptor.

EDI2XML

Our team of EDI experts handle the entire EDI portion of the project, where we convert all EDI X12 or EDIFACT documents into the desired format that is requested by the client, such as flat file, XML, CSV, etc. For outgoing files, EDI2XML works by converting the XML / CSV file into the EDI format, requested by the Trading Partner. We take care of all EDI mapping, Trading Partner configuration, XML/CSV/flat file translations, and back and forth transactions with Trading Partners. Visit us at http://www.edi2xml.com

Read: The Definitive Checklist For Oracle JDE and EDI Integration Projects

Magic xpi for JDE

Magic Software’s xpi platform is an ‘Oracle Validated Integration’ solution that can be used to orchestrate the entire business process, no matter if you are using JD Edwards Enterprise One or JD Edwards World. It comes with a ton of built-in components to build workflows and streamline an entire business flow;

  • Database Gateways to connect with common databases, such as SQL Server, Oracle, DB2, Pervasive, MySQL, ODBC, etc.
  • Connectors that allow users to directly connect to JDE, SAP, Dynamics, Salesforce, etc.
  • Triggers & Data Mappers to monitor folders and to map from one file format to another.
  • Connectivity & Messaging through FTP, SOAP, MSMQ, etc.

Therefore, if an incoming EDI document is received by a company, our EDI2XML service will convert this file into the client’s desired format (let’s say XML), then using Magic xpi, will be mapped to JDE by;

  • Creating a step with a Data Mapper
  • Source: XML based on the EDI2XML .xsd (schema file)
  • Destination: the JDE table to feed from the XML format

Once the source and destination are defined, the user can use his or her mouse to drag and drop to map fields from the source to the destination (JDE table).

why-we-love-edi2xml-for-edi-integration-with-jde-and-you-should-too2

In this day and age, EDI integration within management systems should be seamless but for many it is not. This is can cause major headaches for managers. Companies no longer want to hire in-house EDI experts when they already have a full team of in-house JDE developers. It’s about time JDE users can rely on an outsourced EDI Integration Partner that will ensure their daily EDI transactions are processed and streamlined, without difficulties.

Call us today  +1 450-681-3009  to learn more about our EDI2XML Service and JDE Integration capabilities with our Magic Software partner.

 

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System Integration for Beginners

What is System Integration?

business-process-integrationSystem integration is the process of bringing multiple systems or applications into one, allowing them to work together. The goal is so that every system that is being used at the company, be it your CRM, Enterprise Resource Planning (ERP), Warehouse Management, B2C eStore, EDI, etc., will be using a single database. This reduces the need to constantly update different systems and resort to many hours of manual data entry. In today’s fast-paced business environment, it’s crucial that companies have management applications that can speak with one another and share information between them. This results in better visibility and accessibility of information, faster decision-making, reduced redundancies, increased efficiency and more.

Most of the time however we don’t just leave it at “system” integration but expand it to be “business process” integration. We encourage businesses to not only synchronize their internal applications but to streamline entire processes between their departments or business functions as well as connect to their external partners, suppliers and customers.

Integration Services

It’s no wonder that Integration Services have been on the rise over the last few years. As we see more importance being placed on technology in the workplace, business managers are taking notice of the negative impact associated to the use of multiple disconnected management systems. Today businesses are looking to have one clean data set and a complete ERP management system with an integrated eCommerce Store, WMS system, EDI module, Business Intelligence dashboards and more. The effects of such a powerful integrated management solution can bring endless potential to a company and allow employees to constantly have access to real-time business information. Tech-savvy business owners are quickly realizing how to apply technological advancements in order to play them to their advantage.

System and business process integration

System and business process integration has been valuable in eliminating redundancies and making information that much more accessible to decision-makers. Nobody likes to waste time and money on inputting data into multiple systems or continuously updating and searching for information in Excel spreadsheets. On top of it all, with disconnected systems or several separate databases, companies sometimes struggle with poor customer service. More often than not, customer accounts are found to be incomplete, out of sync and/or inaccurate. By integrating systems and processes, your customer service team will have accurate, complete, real-time information right at their fingertips. As I mentioned before, it’s all about providing employees and key decision-makers with access to information.

Unfortunately, not all systems were made to be easily integrated with others (this is a capability our consultants urge business owners to tick off when looking to implement a new ERP solution). The older, inflexible legacy systems were made with limitations to integration possibilities. IT companies, back then, did their best to keep their customers coming back to buy their products rather than make it easy for them to switch to another ERP vendor or to integrate with other software solutions. Essentially, companies felt like prisoners to the technologies they were using.

Today, IT Providers are trying to dissociate themselves from this old way and develop solutions that are much more flexible, simple and easy to work with or integrate with. Companies should no longer feel restricted by the business technologies they are using but rather they should feel empowered by them. System integration is a must for any company looking to streamline their processes and increase visibility and efficiency.

To learn more about how our Integration Experts can help your business, contact us today for a free 1-hour consultation.

 

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How To Select An Integration Method That Works Best For Your eCommerce Platform

This article was taken from our blog, published on our EDI2XML platform back in 2014.

eCommerce-IntegrationDo you have your own eCommerce Store, perhaps built with Shopify, or sell your goods online through Amazon, Cabela’s, eBay, etc.? If so, we are quite certain you’ve already been in discussion about how to best exchange data between you and your Trading Partner(s) or between your eCommerce platform and your internal software management system (i.e. your ERP system, CRM (Salesforce)…). In some cases, you may not have much of a choice, as some Trading Partners send their communication requirements prior to beginning a business relationship. For example, partners like Cabela’s or Amazon often push suppliers to be EDI compliant. At that point, it’s time to get in contact with an EDI provider to learn more about this process for your specific business needs.

When it comes to integration between your eCommerce platform and your management system, this process will allow your two systems to interact seamlessly, without any need for human intervention. How it works is that you allow data from the eCommerce system to automatically be sent to your management system, as for example any new online orders, also allow your eCommerce system to receive data from your management system, for example, inventory statuses. This ensures your consumers are well aware of inventory on hand and their orders can be processed right away.

So, if you are unsure of what steps you should take, then I highly suggest you read through the following blog and then contact us to schedule a consultation with one of our experts. Every case is different and it’s best to go over your specific requirements and current capabilities with an integrations expert before making a decision. Of course, we highly recommend eCommerce integration as it improves efficiency, minimizes manual data entry and errors, increases order processing and allows for scalability.

What are some of the different integration methods?

  1. Electronic Data Interchange (EDI)

As experts of EDI, we’ve written quite a few articles on this topic. This protocol has been around for many years and is used to exchange data between business partners. The data being exchanged in “EDI format” is pre-defined in both format and structure. Trading partners can have their own file specifications. Files can be transmitted using several different types of secured communication protocols such as a VAN, AS2, FTP/sFTP, etc. This method is very popular in the manufacturing, retail, automotive, healthcare and pharmaceutical industries.

  1. XML

XML, or Extensible Markup Language, is a very common format, used to transfer well-structured data between business partners. It was designed to be self-descriptive allowing users to define their own XML tags to describe the data.

  1. Web Services

Web Services is a method of communication between 2 electronic devices over a network. It uses the Internet as a communication and transport protocol and the XML language to format the data transmitted back and forth.

So, which method is best for your eCommerce integration project? Well, that of course depends on your specific business needs. It’s important for companies to analyze their technical capabilities and ensure it aligns well with their business requirements;

  • Does your internal IT team have any experience and expertise with any of the above integration methods? If so, which method are they more familiar with? If you don’t have an internal IT department, contact your IT provider and explain your business needs. They’ll suggest the best method for your specific case.
  • List the technical advantages of using one method over the others.
  • What are the costs for both of these options, for your specific case?
  • What is the timeframe to get setup for these options, for your specific case?
  • Are you already EDI-compliant due to requests from other Trading Partners? If so, EDI may be your best best.

If you’ve chosen EDI to be your integration method, then here is a list of questions to answer before speaking with an EDI consultant, so they’ll know exactly how best to help you;

  • What system(s) do you currently use to manage your business operations? (if any)
    • Do you use one fully integrated management system or multiple systems for various business functions? For example, Quickbooks for your Accounting, Hubspot for your CRM/Sales, etc.
    • If you use multiple systems, are these systems integrated with one another? If not, are you manually inputting data in one system, then doing the same task in another system and so forth?
  • What is your current workflow (at a business level)? If you can draw it that would be best!
  • How many warehouses do you have? (if any)
  • How many SKUs do you have, that will be used for EDI purposes?
  • Are you currently shipping your goods to DCs (Distribution Centers) or doing Drop-Ship? (or both, depending on the retailer)
  • Are you capable of extracting an accurate inventory status from your current inventory management system?
    • If so, can this be automated to produce this status multiple times a day, if needed?
  • Can you do pick/pack with your current inventory management system?

Jot down the answers to these questions, then contact us. We’ll be happy to help you with your eCommerce integration needs.

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5 Common Mistakes Business Leaders Make That Can Affect The Success of a Software Implementation

Common mistakes ERP softwareWe’ve all heard our fair share of nightmare stories when it comes to new software, more specifically Enterprise Resource Planning (ERP), implementations. What we don’t often hear, however, are the mistakes that were made during this project that could have been avoided. In many of these stories, the blame is put on the Software Provider or on employees who resist change and the system. However, there are some mistakes that business executives make that can affect the outcome of an ERP software implementation.

Here are 5 common mistakes that business leaders make throughout a new software project;

  1. They opt out of End User Training and After-Sales Support

Before any implementation project begins, a Software Provider will approach the management team with various support plans to choose from. These discounted plans will include billable hours for end user training and post-implementation support. It is up to the customer to choose which plan they’d like to have, depending on the amount of hours they request for support and training for themselves and for all their system users. In many cases, however, in order to keep costs down, executives will opt out of any support plan (which in turn opts them out of end user training for their employees). This is a huge mistake that many business leaders make. Without proper user support and thorough end user training sessions, the chances of user resistance and low productivity increase. If employees don’t fully know how to use the system to its full potential, then companies won’t realize the full benefits of an ERP system, but rather will experience decreased individual performance and thus decreased overall productivity.

In the end, by saving on the support plan, they are losing out more in the long run. End user training and proper support can alleviate stress and combat fears of employees, associated to using a new system, and allows them to accept this big change. It also teaches them the necessary skills to prevent any problems in the system and to efficiently handle unexpected issues with confidence. Never forget that a software system is nothing without its users. System users are the key to unlocking the benefits and improvements that a good software system can bring to a company. Invest in your end users and never pass up on support and training plans. It’s an investment you’ll be happy you made in the long run.

  1. Lack of participation from business leaders

In our very own ‘Process to Succeed’ guideline that we share with customers prior to any new ERP software implementation, we stress the importance of top-level management participation during the planning process as well as throughout the implementation phase. This is a prerequisite to any of our large software implementations, in order for our customers to achieve a successful implementation. What does this participation include? We understand that business owners and executives are extremely busy with their day-to-day tasks and therefore won’t have the time to constantly be working on the implementation project (and we don’t expect them to). Normally, companies will put together a small internal team of about 5 (or less) employees, from various departments, to manage and overlook the ERP implementation project. This is great! The participation that we require from top management comes more in the form of support, motivation and encouragement. Company owners, executives and managers need to have their own confidence in using the system and share their excitement and knowledge with their team, especially when they see them frustrated or afraid of the new changes ahead. Management should remain unified in support of the project and should continuously encourage their employees to not give up and learn all they can about new processes and the new system. During the end user training periods, it would also be helpful if management can alleviate their team, for a short period of time, from regular responsibilities, in order to take the necessary time to get properly trained by the Software Provider.

  1. Leaving it all in the hands of the IT Software Provider

We’ve said it before and we’ll say it again and again and again…a software implementation, especially one as large as a full ERP implementation, is only successful if ALL parties participate since everyone in a company will be affected by the change. Similar to mistake #2 above, every team member, even the leaders, needs to have some sort of involvement in the implementation project. It requires synchronous collaboration, which involves the IT team and the business team working together simultaneously and remaining in constant communication as the project progresses, to ensure everything internally is running smoothly and everyone’s needs are being met. Employees are the ones that know the business processes inside out; the IT team is there to help streamline, automate and integrate those processes. It’s important to explain to employees how their participation and role in the project will influence its success. This will give them a sense of commitment to the project and hopefully instil a positive attitude towards the system and implementation process, which is definitely welcome.

  1. Having unrealistic expectations of timelines and costs

Every software implementation is unique. During a new project, Software Providers deal with a new company, new business people, new processes, new requests and new expectations. The business as a whole may be similar to other companies but an implementation is never the exact same from company to company. It’s absolutely critical to share all of your expectations and assumptions you have of the new system and the implementation phase. This includes any timelines, costs, benefits, project roles, etc. By sharing all of this with the IT Provider, they’ll be able to set things straight right from the start. For example, if you were expecting an implementation phase to only last 1 month, the IT Provider, from experience and expertise in the field, may come back to you with a more realistic timeline of 3 months. Therefore, you won’t be disappointed and frustrated when the implementation lasts longer than your 1-month expectation. The Software Provider will also share all of their expectations from your team and of the project as a whole. Together you’ll come up with realistic goals and expectations for your specific case, allowing everyone to be on the exact same page.

Talk with your Software Provider first and get their input on timeframes and realistic expectations, as they can provide their expertise on the matter and knowledge from previous experiences.

  1. Beginning the new software project without a plan of action & workflow

It is never a good idea to start ANY project without a plan of action. So why start an ERP implementation without one? What every business leader should do is;

  • Sit down with the Software Provider to discuss and outline the complete process or plan of action for the implementation phase and create a workflow
  • Identify everyone’s role and responsibility throughout the implementation phase
  • Share the plan of action with all involved parties, along with their roles and responsibilities
  • Properly educate all employees (or users of the new system) about any change in business processes that will affect their day-to-day work life.

It’s best if companies have a well-designed plan before starting the project, accounting for minor changes, in order to avoid confusion, frustrations, increased costs, etc. Major software or process changes should all be accounted for during the outline of the plan of action. Inform all employees of the coming changes so they aren’t surprised and can have time to accept these changes.

If you’re a leader of a company, looking to implement a new software system, don’t make these common 5 mistakes. Contact us today for more information.

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The End-of-Year Checklist for Process Improvement

process-improvement-checklistIt’s already nearing the end of 2016. Crazy how fast time flies! For many people, this time is the busiest, filled with corporate events, family gatherings, holiday shopping, vacations and more. For many businesses, especially in the retail industry, it’s also one of their busiest times of the year. However, there are those industries or companies where December is a quiet month, making it the perfect time to look ahead and plan for the upcoming year. It’s when executives can finally set aside a few hours or days to establish and finalize next year’s budgets, prioritize upcoming projects, assess employee performance and review goals and benchmarks for the following year. What our consultants always encourage is to also set some time aside to review business processes and determine which ones aren’t working well anymore. For example, are you noticing an increase in unhappy customers, an increase in manual data entry, duplicated work, an increase in costs, missed deadlines, frustrated, and unproductive employees…? If so, it’s definitely time to improve the processes that don’t work and are leading to these problems.

In today’s world, things can change in an instant. Therefore, your business processes may have been efficient 5 years ago (or even one year ago!), but today, they are considered inefficient or outdated due to new technology, new goals, industry or consumer changes, etc.

So what can you do about it?

We’ve compiled an End-of-Year Checklist for you so that you can overcome challenges and improve outdated processes for 2017;

  • Write down the main problems/challenges you’ve noticed this past year;
    • Where are costs going up? Where are most of the delays occurring? How come customers or suppliers are growing more unhappy? Why are deadlines constantly missed? Why are errors increasing? …
  • Analyze these processes. Focus on either one or many of these problem areas and make them your priority for 2017. A great way to really understand what’s going on is to speak directly with the employees who are affected by the processes and get their feedback on why things aren’t working so well anymore. Perhaps they have an idea on how to improve them. It’s critical that you and everyone involved understand exactly what these specific processes are meant to do before addressing the problems and redesigning the processes.
  • Restructure those inefficient processes; brainstorm with your team and jot down all the ideas to solve these problems. Many companies refer to a consultant during this step, to help them find possible risks and points of failure of each possible solution.
  • The next step involves securing the resources required to implement change (change = new processes or process alterations required to improve efficiency & solve current challenges/issues). Do you need to hire someone new? Do you need to implement new software applications or outsource an IT provider for their services? Whatever it may be, now’s the time to set the budget (make sure it’s a realistic budget!).

For example, let’s say you realized that costs rose with the increase in incoming purchase orders in 2016. Perhaps this was due to hiring more sales reps to input all of these orders into the management system. Now you have more salaries, more manual data entry, and in turn more errors (human errors are likely to occur with data entry). With more errors in customer orders, there are more unsatisfied customers. What is a possible solution to this problem? Reduce the manual data entry or human intervention when it comes to incoming purchase orders through the use of an automated and integrated Electronic Data Interchange (EDI) service. With EDI, incoming Purchase Orders (POs) can be integrated directly into your management system. No human intervention required! This then reduces errors, plus improves the speed in which orders are processed and delivered to customers. A new budget will then be required for 2017 for an EDI integration project.

Going through the above checklist before the New Year will allow you to see real improvements next year. Now’s the time to ensure that your processes are effective and streamlined, your employees are productive, happy and properly trained, customers are satisfied and the technologies used are up-to-date, simple and a good fit for your business. We find too many businesses with complex software solutions, at which point their executives then wonder why their processes are so complex. By 2017, companies will look to have more affordable, flexible and simple solutions in order to have more agility for change. Set your plan and realistic budgets in order to benefit from efficient, streamlined processes.

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