Definition of business and tech term

We compiled a short list of business technology terms that are useful to keep on hand when looking for software solutions for your business or when speaking with an IT Service Provider. Because, sometimes a short and simple definition is all you need, and that’s exactly what we have here.

‘BUSINESS CONTINUITY’ Terms

Business Continuity: Set of activities to ensure an organization can respond to a crisis or disaster in a timely manner in order to continue business operations as usual
Business Continuity Solution: A software solution implemented at an organization to ensure continuous, secure data backup as well as quick restoration of data (to its former state) if a disaster or crisis strikes
Disaster/Crisis: Any event that has the power to disrupt an organization’s activities
Downtime: A period of time that a company’s system is unavailable (or has failed to perform its normal functions)
Data Backup: The process of taking a secure copy of a person or company’s data files and storing it on an external medium or device for future use in case of disaster
Off-site Backup: The backing up and storing of data to a place a distance away from a company’s physical location
VM: Virtual Machine; an imitation of a physical computer; basically, a VM allows you to run other operating systems within your current OS

 

Virtualization = The creation of a virtual version of an operating system, network, server, storage, device, etc.

Restoration: The process of returning a company to its normal operations by repairing hardware & recovering data from the business’ backup methods;

 

File Restore = recovery of specific files] [Bare Metal Restore = restoration of complete VM from “bare metal” (without previously installed software or OS)]

RTO: Recovery Time Objective; a parameter in disaster recovery used to calculate the duration of time within which a business must be restored back to normal before the disruption seriously impedes business operations
RPO: Recovery Point Objective; a parameter in disaster recovery used to calculate the point in time that can pass during a disruption before the quantity of data lost during that period is greater than the company’s max allowable threshold

‘CLOUD’ Terms

Cloud Computing: A means of storing & processing a company’s data. Rather than housing the data on a customer’s servers (on-site), it is housed in a network of servers in a secure Data Centre; therefore the data is accessed remotely (over the Internet)

 

Knowing the difference between ‘SaaS’ and ‘Cloud Computing’

Public Cloud: Multi-tenant environment; this form of cloud computing relies entirely on a Service Provider; all services (servers, data storage and applications) are delivered via the Internet
Private Cloud: Single-tenant environment or “cloud computing at home”; it is a cloud computing platform that is implemented within the company’s firewall, giving them greater control over the data and its security; has same features as a public cloud
Hybrid Cloud: An integrated cloud service (combination of private and public clouds) where some applications or resources are provided and managed on-premises and others externally (in a public cloud)
On-Premise: Traditional way of delivering IT services; when a company chooses to have their own server room to host all their IT equipment, that is typically managed by their own in-house IT staff (can also be managed by an outsourced IT team)
Off-Premise: (Or off-premise hosting environment); delivering IT services off-site, where IT services are managed by a Third Party Provider and servers and hardware is leased by this provider
Data Centre: A secure facility that houses servers and telecommunications equipment. When speaking about “cloud hosting”, these Data Centers are the homes of these cloud services
SaaS: Software as a Service; This is a software distribution model where an application is provided to a customer on a subscription basis, as the software is hosted by the Service Provider and is not owned by the customer. Typically, the software application is provided over a network (Internet)
Managed Hosting: When a Service Provider leases servers and required associated hardware to a customer. It is monitored and maintained by the Service Provider and all hardware is at the provider’s facility
Application Hosting: When a business moves their software to an off-premise hosting environment (usually to the cloud)

If you have any terms you’d like us to add to the list, simply leave us a comment in the section below!

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Founded in 1994 in the United States, Amazon.com is the world’s largest online retailer of books, apparel, electronics, music and many other products. Today, it has become one of the world’s leading e-commerce platforms. Amazon keeps pace with technology, using it to minimize the human error factor and improve efficiency. Amazon was an early adopter of process automation and electronic data interchange for its e-commerce platform.

Read more: Free Guide – Introduction to EDI Communication

Amazon Vendor Central or Amazon Seller Central?

We’ve heard these terms so often:“Amazon Vendor Central” and“Amazon Seller Central”. So, what are these terms? what do they mean? Let’s explore both, one at a time. Any company wishing to sell its products or services on the Amazon platform will be configured on this platform either in the “Amazon Vendor Central” portal or in the “Amazon Seller Central” portal. What’s the difference?

Amazon Vendor Central

Firstly, Vendor Central is a web portal used primarily by manufacturers and distributors. Access to Vendor Central is by invitation only.

A company that sells its products/services directly to Amazon, which in turn sells them to the end consumer, will be configured on Amazon’s Vendor Central portal. In a similar case, Amazon is the buyer of the company’s products. Amazon will sell the products under its own brand name to the end consumer. Usually, when a package is shipped from Amazon to the end consumer, packages are marked as follows: “Ships from and sold by Amazon.”

Companies using Amazon Vendor Central are considered 1P (or first seller).

Amazon Seller Central

Once again, Seller Central is a Web portal used primarily by the seller (or store owner on Amazon). Amazon offers its e-commerce platform for businesses that want to run their own stores on its platform and give them the opportunity of the Amazon marketplace. This service is offered against a fixed monthly fee for use, and other fees for transactions.

In this case, the manufacturer or distributor will sell its own products directly to consumers on the Amazon marketplace using the Seller Central account.

As a seller on the market, a subscriber will be able to manage the execution and logistics of his seller account according to (2) different options:

  • Fulfillment by Merchant (FBM): The seller can manage shipping, customer service and returns for each individual order. A ” Fulfillment by Merchant” order will be shipped from the merchant’s warehouse. The seller may also use the drop-shipping method subject to compliance with the Amazon Drop Shipping Policy.
  • Fulfilled by Amazon program. (FBA): Sellers will be able to allow Amazon to manage the fulfillment of their orders, via inventory sent to Amazon warehouses. Obviously, the seller has to list its products on Amazon as part of the FBA program, and Amazon will have additional charges for the use of its fulfillment resources.

Amazon data integration

Integration with Amazon, is the process of implementing one or more feeds to extract relevant data from the company’s system and send it to its Amazon account/store (i.e. product and pricing information, inventory data …). At the same time, extract order, customer and payment information from the Amazon account/store and send it to a company’s internal software system.

Automating data integration with Amazon

As described above, integration with Amazon is very important and crucial to a successful e-commerce business. The integration process doesn’t happen just once. It’s a continuous process of keeping the “synchronization” as close to “real time” as possible.

To be able to maintain a permanent, seamless integration between a company’s Amazon account and its internal software system, companies have no choice but to adopt “automated integration”.

Benefits of integration with Amazon

Here are the 5 main advantages of integrating with Amazon, which will also be detailed in another article in the future:

  1. Ability to deliver your products quickly to your customers in a highly competitive market
  2. Avoid chargebacks, credits and penalties related to poor or non-existent inventory and stock status on your Amazon account
  3. Avoid unnecessary non-productive human errors when manually handling orders received from your Amazon account
  4. Gain visibility and credibility for your Amazon account and products.
  5. Comply with Amazon’s terms and conditions for product delivery.

Amazon options for efficient integration?

Amazon offers (2) integration methods depending on the type of account configured for your company:

  1. EDI (X12) integration (in North America) for Vendor Central account customers
  2. Amazon Marketplace Web Service (Amazon MWS) for Seller Central account customers

Messages to exchange with Amazon

Whether you use EDI X12 or Amazon MWS to exchange messages, the following documents are mandatory for successful integration:

Amazon works with various suppliers and types of EDI software:

EDI X12 documents

  1. EDI 846 – Inventory status
  2. EDI 810 – Invoice
  3. EDI 850 – Purchase order message (Customer triggered)
  4. EDI 855 – Order acknowledgement
  5. EDI 856 – ASN (advance shipping notice)
  6. EDI 860 – Order change notification

Amazon MWS messages

  • Products
  • Controls
  • Acknowledgement of order
  • Order payment

Why integration with Amazon is crucial

Integration with Amazon is crucial for several reasons:

  1. Huge customer base: Amazon is the world’s largest e-commerce platform, with millions of active customers. By integrating your company or product with Amazon’s platform, you can access this vast customer base and considerably increase your visibility and sales chances.
  2. Logistics infrastructure: Amazon has a well-established logistics infrastructure and network of warehouses around the world. By integrating your business with Amazon, you can benefit from this infrastructure for storing, packing and shipping your products. This saves you time and resources by outsourcing these activities to Amazon.
  3. Consumer confidence: Amazon is known for its high-quality customer service and solid purchase guarantees. By being integrated with Amazon, you benefit from the reputation and trust associated with the Amazon brand, which can reassure consumers and encourage them to buy your products.Namtek-Consulting
  4. Marketing and promotional tools: Amazon offers various marketing and promotional tools for sellers integrated into its platform. You can take advantage of targeted advertising, personalized recommendations, loyalty programs, and other marketing strategies to reach a wider audience and increase your sales.
  5. Process simplification: Integrating your business with Amazon enables you to simplify certain business processes. For example, you can use Amazon’s features to manage orders, stock tracking, payments, and returns. This allows you to concentrate your efforts on other aspects of your business, such as product development or range expansion.

Amazon integration for your business

Don’t miss out on the huge opportunity for your company to sell on Amazon. We provide integration and automation for Amazon Seller Central users as well as EDI integration for Vendor Central users. Contact us today for more information, to request a quote, or schedule a demonstration.